General Return Policy

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If you have any questions or concerns about your order, please let us know so that we can find the best solution for you. Please find instructions for returning goods below.


To cancel an item or an entire order:

Please send an email to customerservice@renviden.nl with your order number and the items you would like to cancel. If your order has not been shipped yet, our team will cancel and refund the items for you.


You received a damaged/defective item:

We are sorry if you received a damaged/defective product. Please send an email to customerservice@renviden.nl with your order number and photos showing the damage or an explanation of what is defective, and any other important details to help us find a solution.


You received the wrong item:

You have not received the item you ordered? Please send an email to customerservice@renviden.nl with your order number, the item you received, and the item you should have received. We’ll make sure that you receive the right item and that you are happy with your order!


Change of Mind Return:

Please contact us first by phone or email with your order number and the items you wish to return.  If you are unsatisfied with a product at any time, please contact us and we will look for a good solution.


Please reach out to our Customer Service at  085-4000022 before placing your order if you have any questions or you need clarification about a product.

Return procedure:

1. Repack your product securely with a copy of your packing slip.

2. Choose what carrier you would like to send it with.

3. Record and retain tracking information. We cannot be held responsible for items lost during shipping.

4. Once our warehouse confirms that they have received the item or items, we will issue the refund and send a confirmation.


Return adress:
Renviden
Burgemeester Keijzerweg 10, 3352 AR, Papendrecht
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